Fulfilment Manager - Nutrition Geeks

Competitive base + performance-based bonus

On-site – Luton (LU4)

Company Overview

The Mission: Make high-quality nutrition & supplements accessible and affordable to everyone.

Founded in 2020, Nutrition Geeks is one of the fastest-growing CPG brands in the UK - growing at an extraordinary pace and on track for nine-figure revenue. We’re the top-selling supplement brand on TikTok Shop and Amazon UK, and our DTC channel is scaling rapidly as our largest growth engine.

As we enter our next phase of growth, we’re building a team of A+ operators to help us scale globally while maintaining speed, accuracy, and exceptional customer experience.

Check us out here: https://www.nutritiongeeks.co/

About the Role

As Fulfilment Manager, you’ll sit at the heart of our operation, owning the day-to-day performance and continuous improvement of our fulfilment function.

You’ll lead Team Leaders and Shift Leaders across all shifts, ensuring orders are picked, packed, and dispatched accurately and on time - even during peak periods. This role blends hands-on leadership, operational excellence, and process improvement, and is critical to keeping the engine of the business running smoothly as volumes continue to scale.

This role suits someone who is calm under pressure, highly organised, commercially aware, and comfortable rolling their sleeves up when needed.

What You’ll Own

Operational Leadership

• Own fulfilment performance across all shifts: output, accuracy, efficiency, and safety

• Lead and support Team Leaders with daily priorities, resourcing, and shift handovers

• Ensure orders are picked, packed, and dispatched on time and to a high standard

• Monitor KPIs and act quickly when performance drops or bottlenecks appear

• Maintain accurate systems and real-time reporting

• Oversee stock control and escalate discrepancies fast

• Work closely with Production, Customer Service, and Logistics to keep everything aligned

People Leadership & Development

• Line-manage Team Leaders and support Shift Leaders across shifts

• Support hiring, onboarding, and training of fulfilment team members

• Run regular 1:1s, coaching, and performance feedback

• Support performance reviews, attendance, and welfare matters

• Build a high-performing, accountable, and engaged team culture

Continuous Improvement

• Identify and drive improvements across processes, layouts, systems, and workflows

• Lead or support efficiency, cost-reduction, and quality-improvement initiatives

• Use data to spot trends and make clear recommendations

• Champion health & safety and ensure compliance at all times

• Act as escalation point for complex operational issues

Planning & Hands-on Support

• Support scheduling, capacity planning, and forecasting

• Prepare daily and weekly fulfilment performance reports

• Step in during peak periods to support picking and packing when required

• Deputise for the Fulfilment Manager when needed

What We’re Looking For

• Proven experience in a senior warehouse / fulfilment leadership role

• Strong people leader with the ability to manage multiple teams and priorities

• Highly organised, detail-oriented, and solutions-focused

• Confident using data to drive decisions and improvements

• Strong understanding of fulfilment systems, stock control, and warehouse operations

• Hands-on, reliable, and comfortable in a fast-paced environment

• Proactive mindset - you spot issues before they become problems

What Success Looks Like

• Orders go out accurately, on time, and at scale

• Team Leaders are confident, supported, and performing

• KPIs are visible, understood, and consistently improving

• Issues are anticipated and solved quickly

• The fulfilment operation scales smoothly as the business grows

Why Join Nutrition Geeks?

• Play a key role in one of the UK’s fastest-growing e-commerce brands

• High-impact role with real ownership and responsibility

• Fast-moving environment where your work is felt every day

• Opportunity to grow with the business as we scale globally

Benefits

• Competitive base salary (DOE) + performance-based bonus

• 30 days holiday (including Bank Holidays)

• Company pension

• Free Nutrition Geeks supplements

• Rapid career progression opportunities

If this sounds like you, hit apply or email Sam at sam@hypergrowthrec.co.uk to find out more.

Nutrition Geeks is committed to building a diverse, driven team. We welcome applicants from all backgrounds and will support you throughout the recruitment process - please let us know if you need any adjustments.